The International Labor Organization has created a stir in the call center world. The reports of its study on the BPO industries in countries India, Argentina, Philippines and Brazil have opened a hornet's nest, if not Pandora's Box. The contents of the reports, namely the working conditions of the answering service agents, have put the heat on for the human resources divisions of the business process outsourcing centers. After all, it is their...more
How you manage your employees is a good indicator of company performance. Their satisfaction or dissatisfaction will be evident in the quality of their work. This does not need to be an uphill task especially if you start with the right basics. First and foremost you need to be very careful about the quality of the employees you employ in your organization. Once you are sure that you have got the best candidate for the job, the next thing is to...more
One sign of a successful business includes a staff and workforce full of productive, motivated employees. Employees who are motivated typically go the extra mile for your company because they have more energy and are often much more productive than under-motivated employees. However, what are some simple tips to help motivate your workforce?Don't be fooled into assuming that money is the cure to every problem. It may be true that employees respond well to being adequately compensated through benefits and salary but it doesn't necessarily always mean happy employees and it certain won't solve every work issue. Cash isn't the cure-all and isn't the only way to motivate people. Commission checks and annual bonuses are cashed and then easily forgotten. Make employees feel especially appreciated by doing the following:Give attention and adequate recognition whenever it is deserved. For example, if an employee completes hard work or accomplishes something important, give them public recognition or a simple handshake. Make sure they are aware that you appreciate their effort. Managers don't do this enough because they often feel unrecognized and under appreciated. Break this cycle within...more
Not every time an employee is an asset to the organization. In fact, many a times a particular employee could be potential risk to the organization. There are many elements that could make a particular employee a burden to the company. While irresponsible behavior is the most common of all, frequently workforce too can pave way for such situations....more
All people in a country have rights. Different sectors usually have their own set of rights. One major sector that often figures in disputes over rights accorded to them is the labor sector. In fact, the Canadian government has instituted the Canada Labour Code that gives the employees different rights.The first right accorded to them is the right...more
The attrition rate in BPO was always a cause of concern for the companies. Before they can settle down with a stable team of call center agents and get on with their work, there are employees leaving for greener pastures. While the reason for the attrition rate being high varies from one Telemarketing Company to another, there are some common reasons as well. In this article, let's pin down the top 5 reasons that can be applied to explain the high attrition rate in almost all the call centers. These reasons are not specific to a particular call center BPO and the generalized reasons can be added to the specific ones as well. Here they are:1.Pay: The salary of the call center agents is a bug source of employee attrition in the BPO sector. BPO service employees are generally paid more than employees of other industries. The reports of the International Labor Organization (ILO) prove that. Yet, payment is a primary reason for the answering service agents to change their turf. The payments may be good at one center, but it generally is better in some other unit. Lead generation companies are always willing to pay extra for trained agents if they are invincible to the project. And if...more
Indulgent 4-Star Rooms on your Atlantic City VacationsThe pulsating activities that keeps you on your toes anytime of the day is what makes Atlantic City a great place to visit anytime of the year. You do not have to zero out your savings account to...more
Any hiring process should be sure to include an employee background check. That's because these checks offer employers the perfect method for finding out about who their applicants are and what they've done in the past. This can be extremely...more
Those who want to be successful managers and need to complete projects in time, without new costs and new headaches, should discover the numerous advantages of a project management system; nowadays, it has become an essential tool for any small...more
My husband and I were having a quick breakfast in an unfamiliar restaurant, waiting for the doors to open at a nearby museum. As I sipped my coffee, I began to realize why I wasn't comfortable. It wasn't just because we were having Sunday breakfast...more
Workers should be able to work without being retaliated for their actions, personality, and other characteristics. They should be provided with an environment free from these dangers and abuse of those around them. There are laws and bills passed...more
Looking for a job these days is not an easy thing to do. When you try to apply for a certain position, chances are, you won't be the only one rooting for it. There will probably be many other applicants and some of them may just be more qualified...more