Lead generation is one call center service that has changed over the years to become more sophisticated, more result-oriented and definitely more effective. The metamorphosis of sales lead generation has been vast and organic. There has been a shift from using telemarketing agents to non-voice methods. There is a change in the very processes that are used by call center agents to get the job done. The study of the BPO service techniques and how...more
Extreme lateral lumbar fusion or XLLF is a 1-3 hour surgical procedure used to treat painful disc degeneration and other spinal conditions. If your surgeon suggests this surgery for treating your back pain, you have to undergo some tests and preparation. You have to undergo a medical, neurological and psychological examination along with a chest x-ray, EKG and blood tests. You will have to stop any aspirin or anti-inflammatory medications you...more
Lead generation has proved itself to be a reliable weapon to propel growth in business. Because of it being in the limelight, the call center units have conducted tests and studies on this BPO service to determine how to optimize the process. In the course of their study, the BPO managers and experts have drawn up a list of trends that they have noted in the sales lead generation process. The year 2010 has been witness to many of these emerging trends. In this article we will take a peek into how the telemarketing scenario has changed from the perspective of the agents who generate leads, mainly the agents who constitute the outbound call center department. The first point has to be the shift in focus from voice calls to non-voice methods of lead generation. Some months back, the BPO firms could only depend on telemarketing calls to generate leads. However, the scenario has changed with the domination of the do not call lists. Companies are now relying upon social media and websites for sales lead generation. The call center agents are taking to web-enabled services more than phone calls. With the support of social media planners, they are embarking upon untouched territories to...more
Running an online endeavor, especially a commercial one, is a real challenge. Though the arena is very versatile, the implications of certain intricacies can be demanding. One such important inclusion in the online business strategy is that of generating traffic to the site. This basic requirement calls for a specialist approach with...more
Lead generation companies have a task on their hands. Prior to the imposing of the Do Not Call list (DNC), they could rely on telemarketing to give them the required number of leads. They would hire a call center or just employ some outbound call center agents in-house and get them to make calls. Sales lead generation was easier those days, with no...more
Lead generation is not a complicated process. However, without the right amount of planning and thought, the call center may fall into certain unproductive pockets in the sales lead generation process. A couple of these pitfalls are created by the clients themselves while the others crop in due to the lack of foresight on the part of the BPO unit itself. There are certain hurdles for a call center services firm when they take on these projects. Let's take a closer look at them, one at a time. First up is the question of expectation from the call center firm. Lead generation may not be entirely a factor of time, but time does play a major role. Clients have to understand that the results will show up only after a certain period of time. If you are planning a telemarketing campaign, you will need the agents and the process to kick-start and then spread out wide. You will need to make allowances for the outbound call center agents to tap into the market before they can come up with something that you can call results. If you are too eager as a client to see tangible proof that the BPO team is actually leaving no stone unturned, they may be tempted to rush through in the nascent stages...more
Sometimes in order to make money for your company, you will have to spend money to be successful. There are a lot of ways that you can get help in generating traffic and sales for your company on the internet. Sometimes you may have...more
There are several points that can be put in to consideration when one is in the business of making money online to increase the amount of traffic in your blog. Some of these points to be considered include the use of my blog log widget which is a...more
For those of you in the diamond brokerage business, paying attention to consumer trends is essential. However, do you know what motivates your customers? Depending on when they were born, these motivations can be quite different. With...more
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Anyone with a website promoting a business opportunity on the Internet knows how important targeted traffic generation is. That simply means to get a consistent flow of people visiting your website and who are interested in what you...more
The process of online lead generation is supported by various tools that the internet provides us. The call center can stick to the traditional ones like emails and websites. They can also try out the new Web 2.0 tools like newsletters...more